Communication with You

Parents and Carers

If you want to talk to us about one of your children you can ring the main Academy phone line (0121 393 4850) or come into Reception to make an appointment. It is very unlikely that a member of staff will be free and available to speak with you immediately, in person or on the phone, so we do ask that appointments and call backs are arranged in advance.

First Point of Contact

Due to the way we run our curriculum your child’s Form Teacher should be the initial point of contact for academic or pastoral questions or concerns. We always want to hear from you and will respond as quickly as possible, bearing in mind that staff may be teaching or in meetings or training all day. We do appreciate your patience.

We will also provide information to you in the following ways:

Letters
Emails
Texts
Phone calls
Social media posts
Website posts
Arbor messages
Termly Family Forum
Family Engagement Events
Parent Consultation Evenings – at least one per year group per year

online communication - introducing arbor!

What is arbor?

Arbor is our online information management and communication system.

There is an Arbor Parent Portal that you can log into from a phone or computer.

Even more conveniently, you can install the Arbor Parent App so that you receive notifications and don’t miss out on crucial Academy information and updates regarding your child.

If you have a smart phone, download the app from the Apple or Google Play Store so that you don’t miss out on crucial information.

The Arbor Parent App

What can you see with the arbor parent app?

Student Basics

Update student details
Update emergency contact information
Student timetable

Academic progress

Progress reports and full reports
Test and exam results
In Year 11, exam entries and timetables for mocks and final exams
Details of interventions

Clubs & trips

Sign up to lunchtime and afterschool clubs
Give consent for trips, workshops and events

pastoral information

Attendance and punctuality
Reward points
Behaviour events and detentions

Communication

Report absences and medical appointments
Send and receive in-app messages for free
Receive texts and emails
Book appointments for Parent/Guardian Consultation Evenings

Payments & School Shop

Payment for trips
Payments for items from the Arbor School Shop